Refund Policy

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Effective Date: August 12, 2025

Last Updated: October 2025

At Phoenix Rising Marketing & Entertainment, we stand behind the quality of our products and services. Because most Phoenix Rising offerings are digital and delivered immediately, all sales are generally final unless otherwise specified for a particular product or required by law.

Product–Specific Refund Terms
Certain products and services may include their own refund - or revision - policies, which will be clearly stated:

• On the product sales page (e.g., Stripe or Gumroad Checkout).
• In the delivery email and/or buyer packet.
• When those product-specific terms apply, they will take precedence over the general policy on this page.
   

General Policy
Refunds - or revisions - are granted only in the following cases:

• A technical failure that prevents delivery or access to your purchase, and
• The issue is reported within the product’s stated refund window.
   

Revisions (#fix) are eligible when the original request was correct but the delivered output had omissions, formatting errors, misinterpretations, compliance issues, or minor quality defects, and the request is made within 7 calendar days of delivery.

Default Terms (if no product-specific policy exists)
If no product-specific policy is provided, the default is:

• Refund - or revision - requests must be made within 7 calendar days of purchase/delivery (unless product-specific terms state otherwise).
• You must provide a description of the issue and proof of purchase.
• If approved, we will issue a full refund within 5 business days.

All products are provided “as is.” Phoenix Rising is not responsible for delays or outages related to third-party platforms (e.g., Gumroad, Stripe, or OpenAI’s ChatGPT).

AI-Powered Tools

Certain Phoenix Rising products, such as the Creative Review & Cataloging Tool (CRT), operate using OpenAI’s ChatGPT (GPT-5) platform.
Phoenix Rising does not access, store, or control any data entered into ChatGPT.
Refund or revision requests apply only to delivery or access issues—not to model-generated output or creative interpretations.
 

How to Request a Refund - or Revision
Submit your request via our Contact Form with:

1. Your order details (date and purchase method).
2. A description of the issue.
3. Any supporting examples or screenshots.
    

Contact
Phoenix Rising Marketing & Entertainment, LLC
1286 University Ave, Unit #2086
San Diego, CA 92103
Submit via our Contact Form