Refund Policy

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Effective Date: August 12, 2025

Last Updated: March 21, 2026

At Phoenix Rising Marketing & Entertainment, LLC we stand behind the quality of our products and services. Because many Phoenix Rising offerings are digital and delivered immediately, all sales are generally final unless otherwise specified for a particular product or required by law.

Product–Specific Refund Terms
Certain products and services may include their own refund - or revision - policies, which will be clearly stated:

• On the product sales page (e.g., Stripe or Gumroad Checkout).
• In the delivery email and/or buyer packet.
• When those product-specific terms apply, they will take precedence over the general policy on this page.
   

General Policy
Refunds - or revisions - are granted only in the following cases:

• A technical failure that prevents delivery or access to your purchase, and
• The issue is reported within the product’s stated refund window.
   

Revisions (#fix) are eligible when the original request was correct but the delivered output had omissions, formatting errors, misinterpretations, compliance issues, or minor quality defects, and the request is made within 7 calendar days of delivery.

Default Terms (if no product-specific policy exists)
If no product-specific policy is provided, the default is:

• Refund - or revision - requests must be made within 7 calendar days of purchase/delivery (unless product-specific terms state otherwise).
• You must provide a description of the issue and proof of purchase.
• If approved, we will issue a full refund within 5 business days.

All products are provided “as is.” Phoenix Rising is not responsible for delays or outages related to third-party platforms (e.g., Gumroad, Stripe, or OpenAI’s ChatGPT).

AI-Powered Tools

Certain Phoenix Rising products, such as the Creative Review & Cataloging Tool (CRT), operate using OpenAI’s ChatGPT (GPT-5) platform.
Phoenix Rising does not access, store, or control any data entered into ChatGPT.
Refund or revision requests apply only to delivery or access issues—not to model-generated output or creative interpretations.
 

How to Request a Refund - or Revision
Submit your request via our Contact Form with:

1. Your order details (date and purchase method).
2. A description of the issue.
3. Any supporting examples or screenshots.
    

Mobile Notary & Apostille Services

Notary services are performed in accordance with California notary law.

Signers must appear in person and present valid, government-issued photo identification at the time of the appointment.

Documents must be complete and ready for notarization prior to the appointment. Signers must understand the contents of the documents they are signing.

Phoenix Rising Mobile Notary & Apostille™ does not provide legal advice, explain documents, or prepare legal forms.

Travel fees may apply based on appointment location and may still apply if an appointment cannot be completed due to client-related issues.

Once a notarial act has been completed, statutory notary fees are non-refundable.

Travel Fees

Travel fees compensate for time and transportation.

Travel fees may still apply if:

• the signer cancels after the notary has departed 
• the signer is not present at the scheduled appointment 
• documents are not ready for notarization 
• required identification is not provided 

Appointment Cancellations

Appointments cancelled before the notary departs may not incur a travel fee.

Late cancellations or no-shows are subject to travel fees.

Apostille / Courier Services

Full payment is required to begin apostille processing.

Government processing fees and shipping costs are billed separately and are non-refundable once submitted.

Courier service fees cover handling and travel and are non-refundable once processing begins.

Processing timelines depend on the issuing government authority and are not guaranteed.

Printing Fees

If documents are emailed for printing prior to the appointment:

• printing fees may apply 
• printing fees are non-refundable once documents have been printed 

Appointment Deposits

A travel or booking deposit is required to confirm mobile notary appointments and will be applied toward the total service fee.

Deposits are non-refundable once the notary has departed or if the appointment cannot be completed due to missing identification, incomplete documents, or signer absence.

Contact
Phoenix Rising Marketing & Entertainment, LLC
1286 University Ave, Unit #2086
San Diego, CA 92103
Submit refund request via our Contact Form